Our Experience
Adagold Aviation
Our Experience
Adagold Aviation
Aircraft Charter Management
our expertise
With a history that dates back to 1989, adagold has provided aircraft charter management services to a wide array of companies, vips, sporting teams, musicians, politicians, heads of state, actors, miners, soldiers, humanitarians and more.
New Business Site Exploration
Client Requirement
We recently had a client who required a charter flight to investigate a number of remote locations for potential new business opportunities in remote Queensland locations including one in far North Queensland. Previously, our client had organised their own aircraft charters but due to the complexity of this task they were having trouble finding an aircraft operator who could meet their needs. They approached the team at Adagold Aviation to seek assistance in organising their next requirement.
Challenges
The client required a cost and time effective service that still met their comfort requirements. There were a number of operational challenges to overcome, particularly with constraints of various airstrips and also on flight crew restrictions. Adagold Aviation worked with the aircraft operator to formulate an aviation solution to meet the client’s requirements for aircraft, crew and the time required on the ground in each location. The plan was communicated to the client and a detailed overview of the day’s proceedings was provided.
Solutions
The night prior to the charter the client called and wanted to substitute a destination due to an unexpected change of plans. The charter flying time was very similar to the previous itinerary and due to our good working relationship with the aircraft operator there were no extra charges added for the change in plans.
Outcome
There are always various issues that arise behind the scenes when flying to remote locations but with the depth and understanding of the industry and the operational nuances of individual aircraft that the team at Adagold Aviation have, we were able to offer a smooth and cost effective charter for the client and take all the headache out of the process for them.
High Flying Public Speaker
Client Requirement
Our client, a talent management company, required a last minute charter for their client who is a high profile public speaker. They needed to travel from a regional area in Victoria to Adelaide. Our client required a charter aircraft to meet the busy schedule of their client as the commercial airline schedules did not meet the required schedule. Being a high profile passenger, an increased level of discretion and confidentiality was required which only a chartered aircraft could provide.
Challenges
Our client expected an efficient and effective charter that met their time and comfort requirements. There were a number of operational challenges to overcome to complete the charter, such as the constraints of the airstrip and the time frame it could be accessed. As with any of Adagold Aviation’s high profile passengers, maintaining discretion was of the utmost importance.
Solutions
The Charter Specialists at Adagold Aviation conducted a market search for the most appropriate aircraft operator who could meet our client’s requirements. Adagold Aviation are able to distinguish the more capable operators in the market who will suit each individual client’s requirement. Not all operators would be able to provide the specific comfort and timing requirements for this particular client. After careful planning with the aerodrome and ground transport services, the charter was conducted as per the required schedule.
Outcome
The client enjoyed a comfortable flight and arrived at all meetings and appointments on time without the inconvenience of changing their schedule to meet a commercial flight schedule. Based on the ease of working with the Adagold Aviation Charter Specialists and the level of service provided, the client is now a repeat customer.
USA Trade Delegation
Adagold Aviation are capable of managing charters across the world. This case study demonstrates how Adagold Aviation managed a time critical trade delegation to the USA.
Our client was organising a 10 day, 8 city trade delegation to the USA on behalf of a major Australian Chamber of Commerce. Twenty delegates were required to attend a number of functions and meetings planned across a number of US cities for the duration of the trade delegation. Commercial travel was not viable for the delegation as it was inflexible and didn’t meet the tight time limits set for the meetings. The best solution was a chartered jet for the entire trip.
By working in collaboration with their U.S connections, the Charter Specialists at Adagold Aviation were able to source an aircraft that could comfortably accommodate all the delegates and their baggage for the duration of the trip.
The chosen aircraft was also able to use private VIP FBO’s which helped maximise the delegations time in each location, as they had direct access to the aircraft without check-in queues to contend with. Adagold Aviation were also able to tailor the inflight catering to suit the delegations particular requirements and tastes. Adagold Aviation provided a dedicated on-board Charter Manager to ensure that the every aspect of the charter went according to plan.
All flights were conducted on schedule with all twenty guests enjoying the experience of the trade delegation. A few unplanned changes were requested from the client which were resolved by the Adagold Aviation Charter Manager and the team with minimal cost involved.
Canberra Bound
This case study demonstrates the knowledge and understanding of Adagold Aviation for the flight requirements of schools and groups travelling to Canberra.
Client requirements
Our client is a local Christian College in southern Queensland who value their annual year level excursion to Canberra for their 140 students and staff.
The most important travel factor for the client is that all students and staff travel together on the same aircraft and arrive in Canberra with sufficient time to complete their half day of activities. Cost is also an important factor due to excursion budget restrictions.
The perfect charter solution
The Charter Specialist team at Adagold Aviation identified an aircraft that met all of client travel requirements, in addition to comfort, performance and capacity expectations. The dedicated Adagold Aviation Charter Manager worked alongside the organiser from the Christian College to ensure the process was streamlined and provided the best use of the client’s time around a busy schedule. To ensure all requirements were met, the Charter Manager oversaw both the departure and arrival of the charter flight.
All flights were conducted on schedule with the 140 guest checked in smoothly in a timely manner. The Adagold Aviation Charter Manager liaised with the College supervisor throughout the duration of the event to ensure any new requirements or changes would be resolved quickly and efficiently. The kids had a great trip to Canberra to see our government and Parliament at work.
Ships Passing In The Night
This case study is an example of how the Charter Specialists at Adagold Aviation are capable of finding unique solutions to unusual requirements. Whether it’s time pressure or a complex requirement. The Charter Specialists will work with you to find the right solution.
Our client was a shipping services company that experienced an unscheduled crew changeover that needed to be resolved in a timely manner. The original crew changeover was meant to occur in Geelong (Victoria) but the ship was anchored off Lakes Entrance (also in Victoria). The new crew needed to be transported from Melbourne to Lakes Entrance, and vice versa for the disembarking crew. In total there were 10 crew ex Melbourne and 9 crew ex Lakes Entrance.
Each passenger was travelling with 20-25kg of baggage, which smaller aircraft cannot always accommodate.
The client originally requested to fly into Bairnsdale, however with our local knowledge we established that they could fly direct to Lakes Entrance. The Adagold Aviation team organised two aircraft to operate on this charter, one for the passengers and the other for the passenger’s baggage.
Get Me To Proserpine!
This case study is an example of how quickly Adagold Aviation can find a solution and arrange a charter to make sure our clients meet their schedule.
Our client, a travel management company, called the Adagold Aviation team at approximately 9:40am looking for an urgent charter for their Sydney based client who missed their flight to Proserpine. The client needed to get to Proserpine by the end of the day, to board a yacht and no other commercial flights were available.
Given the urgency of the requirement, the Adagold Aviation Charter Specialists contacted aircraft operators they knew to be reliable and operated aircraft that would be suitable for the flight. Unfortunately on that day there were no suitable charters available in Sydney. As the team knew it was important for the passenger to get to Proserpine, Adagold Aviation liaised with the travel management company to book a commercial flight for the passenger to travel to Brisbane. In the meantime, the Charter Specialists identified a suitable aircraft operator in Brisbane and engaged their services.
At 3:00pm the passenger arrived in Brisbane on a domestic flight and was greeted at the domestic terminal by an Adagold Aviation representative who transferred them to the Brisbane Jet Base where the chartered jet was ready to depart. The Adagold Aviation team had also arranged for their favourite refreshments and a cheese platter on the jet to get the holiday started. The passenger arrived in Proserpine on time in a relaxed manner to join their friends for the yacht departure that afternoon.
Election 2013
Project Locations: Canberra, Capital Cities and Regional Towns
Client requirements
The Australian Defence Force required two aircraft with 12 business class seats and 62 economy seats to transport media and campaign staff accompanying the two Prime Ministerial candidates. The aircraft were required to be on call each day for the entire 6 week campaign. The requirement included ground handling management at each airport.
Challenges
Once the 2013 election was officially called the aircraft were required almost immediately. Fast aircraft preparation along with support staff and crew were required. The schedule and flight destinations were not released until 4 hours prior to departure, providing an additional challenge for Adagold Aviation staff.
Solutions
Adagold Aviation sourced two 70 seat Fokker F70LR and fitted 12 business class seats in accordance with the client’s requirements. We provided a Program Director as well as 4 dedicated Flight Managers to accompany each flight. This ensured that all schedules were met and all the passengers were comfortable and catered for on the ground and in the air.
Outcome
The aircraft operated 77 services and worked every day of the campaign. A remarkable 100% on time performance was achieved despite the various changes to schedules and the plans of the two political parties.
FIFO
Project Location: Brisbane – Roma (Western Queensland)
Client requirements
Ongoing transportation of staff working for a gas project in Western Queensland. Passenger numbers varied between 30 and 50 in each direction due to staff and rostering demands. Return services were required twice weekly, every Monday and Thursday.
Challenges
The client had a firm budget for the FIFO component of its project, therefore, sourcing the most suitable aircraft required an extensive search. The requirement was to provide better time efficiencies than regular passenger air transport and a cost saving.
Solutions
Following a market search across a range of aircraft and operators, Adagold Aviation sourced a Dash 8-300 aircraft, a reliable and versatile aircraft that suited our client’s requirements and provided cost savings. The client utilised Adagold Aviation’s Brisbane Jet Base which provided a seamless and efficient loading and unloading of the aircraft, as well as easy access for the passengers. Using ACAPS Global, simple manifesting and passenger changes were capable of being performed up to the last minute. A monthly report was provided to the client outlining exact staff movements, flight timings and associated costs.
Outcome
Our client has been extremely satisfied with all aspects of the FIFO charter with the cost benefits and the customer service provided by Adagold Aviation. 93% of all flights were on time and the remainder were within 15 minutes of scheduled times.
The client has now entered into a further contract with us.
Australian Defence Force
Project Locations: Australian Capital Cities to UAE
Client requirements
The transportation of ADF personnel and guests, as well as cargo to the Middle East as part of the Sustainment Program to the Middle East Area of Operations. A weekly return service was required, often with twice weekly services.
Challenges
Sourcing a suitable multi-engine, wide body aircraft and operator which could provide long range capabilities as well as the capability to carry up to 265 passengers and a significant payload. Adagold Aviation has provided the ADF with a high level of responsiveness, underpinned by our comprehensive flight coordination and liaison capabilities.
Solutions
Adagold Aviation sourced an Airbus A340-300 supported with full time maintenance and operations staff in Australia. A dedicated team of 6 staff in Brisbane coordinate each flight and monitor every minute of the flight, updating the ADF of the aircraft’s progress.
Outcome
As of January 2014, Adagold Aviation has provided over 200 return services for the Australian Defence Force with an on-time performance of 97%. Adagold Aviation has been ranked by the Australian Defence Magazine as the number one SME supplier to the Australian Defence Force in 2011, 2012 and 2013. Our Defence Operations department has flown over 100,000 troops and over 10.1 million kms for various governments worldwide, including 282 missions into Afghanistan.
Cargo
Project Locations: North Queensland, Germany
Client requirements
Our client, a mining contractor in North Queensland, suffered a major failure of a mechanical component. Each hour the equipment was inoperable was extremely costly. A replacement component was sourced in Germany and the most expedient way of transporting it to site was required.
Challenges
The component comprised three pieces, weighing 4 tonnes. The fastest way to transport the component was by air cargo which required a long range cargo aircraft for the intercontinental leg and a smaller cargo aircraft to access the smaller airstrip at the mine site.
Solutions
Within two hours of the initial call, the Adagold Aviation Cargo Team had a number of options to consider. Hours later, the component was loaded onto a dedicated Airbus A300 cargo plane and dispatched to Australia. In the meantime, our team had arranged for a smaller aircraft in North Queensland to transport the component on the final leg of its journey.
Outcome
Just 24 hours after leaving Germany, the aircraft landed and transferred the component to the smaller aircraft. Our knowledge and experience saved the client tens of thousands of dollars in lost time by having the component on site in just 33 hours.
Travel Industry VIP Charter
Background
Our client, a travel management company (TMC), called the Adagold Aviation team at approximately 9:40am looking for an urgent charter for their Sydney based client who missed his flight to Proserpine to board a yacht for a well-deserved holiday. The client needed to get to Proserpine by the end of the day and no other commercial flights were available.
Solutions
Given the urgency of the requirement, the Charter Specialists contacted aircraft operators they knew to be reliable and operated aircraft that would be suitable for the flight. Unfortunately on that day there were none available in Sydney. As the team knew it was important for his passenger to get to Proserpine, they liaised with the TNC to book a commercial flight for the passenger to travel to Brisbane. In the meantime, the Charter Specialists identified a suitable aircraft operator in Brisbane and engaged their services.
Outcome
At 3pm the passenger arrived in Brisbane on the domestic flight and was greeted at the domestic terminal by an Adagold Aviation representative who transferred him to the Brisbane Jet Base where the chartered jet was ready to depart. The Adagold Aviation team had even arranged for his favourite refreshments and a cheese platter on the jet to get the holiday started. The passenger arrived in Proserpine on time and relaxed to join his friends on the yacht.
Queensland Mining Company Charter
Client requirements
Our client required an investor tour to the Bowen Basin region to visit a mine site and surrounding infrastructure. They had previously organized their own charters and had experienced a range of issues that caused them concern. As a result they turned to Adagold Aviation to ensure a smooth and cost effective charter experience.
Challenges
Our client expected a cost effective service that still met their time and comfort requirements. There were a number of operational challenges to overcome to complete the charter, such as the constraints of the airstrip and the timeframe it could be accessed in. Â The challenge for Adagold Aviation was to provide a service that met their expectations for comfort and reliability, as well as meeting all operational requirements.
Solutions
Adagold Aviation worked with TechSafe Aviation to formulate an aviation solution to meet the client’s requirements for aircraft, crew and airstrip. A suitable aviation policy was developed and aircraft operator’s capabilities were assessed based on the policy as well as the operational plan to access the airstrip.  The plan was communicated to the client and a detailed overview of the days proceedings was provided.
Outcome
The charter took place successfully without issues, with the client’s investors enjoying a comfortable flight to site and return.  The client appreciated the Adagold Aviation team were constantly working in the background to ensure all components of the charter plan were adhered to.  The client is now a repeat customer thanks to the exceptional level of service provided.
Motorline BMW
Client requirements
Motorline BMW pride themselves in providing their clients the highest levels of service, luxury and professionalism.  They support this by organizing a number of events throughout the year which involve ’drive days’ across Australia and New Zealand.  They wanted to provide a level of service above the rest by arranging a charter flight for their clients to these destinations. There were two events in 2015 – one to Philip Island, Victoria and the other to Queenstown, New Zealand.
Challenges
The most important factor for Motorline BMW was to provide a luxury experience for their clients. Many factors beyond the provision of an aircraft were required such as catering, merchandise, parking, ground transport and communications. Â The charters needed to reflect the high standards of Motorline BMW. The charters required multiple aircraft and aircraft type and a significant amount of coordination to ensure the charter success.
Solutions
The Charter Specialist team at Adagold Aviation was able to identify an aircraft to fit Motorline BMW’s comfort, performance and capacity requirements. The dedicated Adagold Aviation Charter Manager worked closely with the Motorline BMW events team to ensure the unique touches were implemented for the events by accompanying each charter to ensure exact requirements were met.
Outcome
Flights were conducted on schedule with all guests enjoying their experience with Motorline BMW. Â The Adagold Aviation Charter Manager liaised with the Motorline events team throughout the event to ensure any new requirements or changes would be dealt with quickly and efficiently.
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